How can we help?
Frequently asked questions
Mainly development teams: PMs, Engineers, QA and Designers. Extend this to other teams in your company - and you will avoid getting unclear bug reports and unproductive communication.
Tools like Hotjar or FullStory are designed to track your users, while Bird is focused on helping you report and fix bugs before users even see them, i.e. on your pre-production environments. This also means that Bird does not violate your users' privacy and helps you avoid issues with GDPR.
Bird is actually complementary to the tools like Sentry, Bugsnag, Selenium, Cypress, etc., as it mostly helps with the bugs that are either not covered by automated tests or don't necessarily throw an error / exception. 80% of the bugs are caught on pre-production environments and that's where Bird is especially helpful.
No. Recording happens only on the URLs you specify. Also, the data doesn't leave your machine before you upload it to share with your teammate. And when you do upload it, it's stored in the EU.
You need to install a light-weight browser extension from the Chrome store and create an account. It doesn't require any technical knowledge and takes less than 5 minutes.
To make a perfect bug report you need to get Bird Eats Bug Chrome extension, start recording the page where the bug occurs, reproduce the bug, stop recording, upload it and share URL with your team. Bird will capture various technical data automatically - no extra work or setup required from you.
Yes, because that way you can always access and manage your previous recordings. Don't worry though, creating an account is super quick - like everything with Bird, actually :)
That is done for privacy reasons, i.e. so that you don't accidentally record yourself typing a password or your personal sensitive data. You can also change the default settings to have Bird enabled on all pages automatically.
Today Bird is able to record the following: console logs, warnings, URL changes, network errors, system information (browser, OS, time). Our goal is to also bring the following types of data soon: sourcemaps, network requests, Redux logs, iFrame errors, interactions with HTML elements, etc.
Absolutely. It's very quick in fact. And screenshots also come with console logs and other technical information - just like our screen recordings.
Yes, this is on our roadmap for 2021. We plan to build an SDK, where, with a little bit of code you will be able to make Bird available to anyone (i.e. on your pre-production environment) without the need to install our browser extension.
All our data is stored in the European Union. It is also encrypted at rest with 256-bit Advanced Encryption Standard and in transit with SSL.
On Aug 19, 2021, Bird Eats Bug made some changes to both the Free and paid plans.
Free users now have access to shared workspaces. We made team workspaces free (a previously paid feature). Free users can now:
We previously had multiple plans (Starter, Team, and Big Team) for different groups of users. This has now been simplified into a single plan priced at $8 per user that is called the Business plan. This gives paying users access to an additional user role called a "Member" in addition to the admin and bug reporter role in the free plan, for more user access control management.
Custom plans are good for: