Understanding team roles

When you invite a team member to your workspace, there are 3 roles available to help you manage access while allowing anyone to report bugs to your workspace.

Admin

Users with the Admin role have full control of the workspace:

• Manage the subscription plan
• Invite or change the role of any member
• Upload, access and manage all sessions in the workspace
• Configure workspace-level features such as auto-join, devtools, integrations and labels

Member

Our member role is ideal for growing teams where it is no longer appropriate for every team member to have admin controls. This role is only available in our Premium plan.

A user with a Member role can:

• Invite or change the role of other members and Guest reporters(excluding admins)
• Upload, access and manage all sessions in the workspace
• Configure workspace and personal integrations

Guest Reporter

Sometimes you need to have bugs reported from external clients, end users, or maybe team members who only report occasionally. For these scenarios we have the guest reporter role. The role allows anyone to report bugs privately to your workspace, while restricting their access to everything else - giving you full control of your workspace privacy and security. As bugs can happen anytime, to anyone, this role is available for free in our Premium plan so that you can add as many bug reporters as you need for no extra cost.

Guest reporters can:

• Upload and access their own sessions in the workspace
• Configure personal integrations only e.g. connect to their own Jira account

Guest reporters cannot:

• View private sessions uploaded by other members of the workspace
• View any of the workspace settings e.g. they won't be able to see other workspace members