Troubleshooting

Why does my video recording stop when redirect occurs

Last updated on
May 4, 2022

Do you find that when recording a video and you need to direct to an external browser (e.g. integration with external service), then the recording stops when redirection occurs? It’s most likely that the Bird extension has been given these limited permissions on the browser level, per page.

Therefore, when redirecting to other pages (non-enabled domains) and going back to the original page, Chrome asks to reload the page to enable the extension inside the extension popup. When clicking on it, the page reloads and the extension can be used - but the video recording is stopped.

In case you encounter this issue, we’ve prepared a troubleshooting tip for you:

1. Go to Manage Extensions page by pasting this link to your browser chrome://extensions/
2. Click on Details button on the Bird Eats Bug extension

Screenshot of where the Details button is located on the Bird Eats Bug extension

3. Navigate to Site access > Allow this extension to read and change all your data on websites that you visit and click on the dropdown button to select On all sites

Screenshot showing the dropdown button to select to allow Bird running in the background of all sites

Need further assistance? Contact us via support@birdeatsbug.com or drop a message to us via our Slack channel.

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