I cannot access or view the session

Having issues accessing or viewing your Bird session? We’ve prepared some troubleshooting tips for you. Most likely it's one of these 3 issues:

1. You doesn't have permissions

The following (or similar) message will be displayed: "Cannot Load Session. Your account may not have permission to view this session, or it may have been deleted."

Solution:‍

1. You needs to be invited to a workspace that this session belongs to. Link to invite screen: https://app.birdeatsbug.com/?settings=workspace-members‍

2. You can set the session permission to public

2. You have a "bug reporter" role in the workspace that the session belongs to

Solution:‍

The admin of that workspace needs to change the role of the user. It can be done via Settings > Members

Need further assistance? Contact us via support@birdeatsbug.com or drop a message to us via our Slack channel.

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