I cannot access or view the session

Last updated on
February 24, 2023

Having issues accessing or viewing your Bird session? We’ve prepared some troubleshooting tips for you. Most likely it's one of these 3 issues:

1. You doesn't have permissions

The following (or similar) message will be displayed: "Cannot Load Session. Your account may not have permission to view this session, or it may have been deleted."


1. You needs to be invited to a workspace that this session belongs to. Link to invite screen:

2. You can set the session permission to public

2. You have a "bug reporter" role in the workspace that the session belongs to


The admin of that workspace needs to change the role of the user. It can be done via Settings > Members

Need further assistance? Contact us via or drop a message to us via our Slack channel.

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