Having issues accessing or viewing your Bird session? We’ve prepared some troubleshooting tips for you. Most likely it's one of these 3 issues:
The following (or similar) message will be displayed: "Cannot Load Session. Your account may not have permission to view this session, or it may have been deleted."
1. You needs to be invited to a workspace that this session belongs to. Link to invite screen: https://app.birdeatsbug.com/?settings=workspace-members
2. You can set the session permission to public
The admin of that workspace needs to change the role of the user. It can be done via Settings > Members
Need further assistance? Contact us via firstname.lastname@example.org or drop a message to us via our Slack channel.
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