We've just made a big update to our free and paid plans:
Our latest DevTools improvement allows you to draw your colleague’s attention to a specific console log (you can already do it with network logs by the way).You just need to highlight the log, copy the link and send it to your colleague. When they open the link, the page will auto-scroll to the highlighted part. It’s rather convenient when you need someone’s input to solve the issue.
We've just made a big update to our free and paid plans:
Help your users report bugs easily and supplement your customer support flows by connecting Bird SDK to Zendesk and Intercom.
This is how easy it works: once your customers or end-users encounter an issue, they can simply click on the Bird icon, which will auto-create a Bird session. This automatically opens the Intercom or Zendesk chat room with your customer support team, which will contain a Bird link and allow your support agents to respond to the user right away.
We've just made a big update to our free and paid plans:
Through user interviews, we have uncovered requests for better ways to manage and search through sessions. With this in mind, we have improved our existing labels feature and added the ability to filter views in your session list.Â
Filtering allows you to customize the search results. You can, for example, hide certain sessions, e.g. those with a Done status.
We've just made a big update to our free and paid plans:
You can now add screenshots and Replays to SDK. This means that your users will have more options to report bugs to you. This is especially useful if you use Bird SDK alongside Intercom or Zendesk - this way, customer support can know exactly what the user did prior to reporting an issue.
This release also contains miscellaneous bug fixes and improvements for use cases reported by users around SDK customization.
This feature is disabled by default. When enabled, clicking the trigger button immediately opens the session preview with interactions from the last 2 minutes — saving users time from having to reproduce issues.
See how to enable Replays in the SDK here.
We've just made a big update to our free and paid plans:
We're excited to announce a big update to our Linear integration(s). We've gained some important learnings about workflow issues based on your feedback, and with these updates, we’ve improved what happens after a bug is reported, and how we can make it easier for developers to get involved.‍
Auto-create Linear issues depending on Collection
‍When a session is uploaded to a specific Collection, you can automatically create a Linear issue in a specific Linear team customized with a default project, labels, priorities, etc. This allows you to automatically triage tickets to the right engineering teams, purely based on where you upload your bug report! To make it even smarter, you can integrate our web SDK with different public app IDs in different parts of your apps. This means that when your customers report a bug via the web SDK, a Linear issue can be created for the relevant engineering team instantly.
Improved manual Linear integration
With this new update, you can now create new or add to existing Linear tickets without leaving Bird.
This Linear personal integration update means that you won’t need to switch between applications, saving you even more time. Following this update, Linear personal integrations have been automatically turned off. So if you were using the integration previously, please head over to your Integrations Settings page and reconnect it.
We've just made a big update to our free and paid plans:
Slack integration per Collection
This is a huge improvement on our Slack integration. Previously you can only connect Bird to one Slack channel, but this wasn’t ideal since you get a messy feed of internal bug reports, tests and bugs reported by end users via our Web SDK. With today’s release, you can now configure Slack notifications when bugs are uploaded to specific collections. For example, you can now create a Support collection in Bird where all end user bug reports from the SDK end up, and set this to automatically notify your Slack #support channel - thus making sure bugs easier to find and never missed.
Keystroke logging
You can now log keystroke inputs when recording your screen or for Replays using the Bird extension or Web SDK. The keystroke inputs can be sound in the console tab in our dev tools, and also automatically added to our E2E helper templates to give you an even better head start in creating E2E tests from Bird sessions.
Customize label colors
Adding colors to labels is a great way to visually organize your Bird sessions. You can apply custom colors by going to your Settings page.
We've just made a big update to our free and paid plans:
Replays trimming
Replays trimming enables you to select focus start and end points directly on a local session and then upload it. Using our soft-trimming feature, you can highlight the good part of your Replays (like a timestamped comment), while still having access to unfocused parts and logs after the session is uploaded (in case it includes something important for the engineers to debug).
Premium trials
Are you using the free version of Bird but curious to see what our other plans are all about? You can now access our Premium plan features for 14 days for free. Read more about our premium trials here.
Annual plans
With our annual plans, you’ll get even better value by saving 20%, available for all our paid plans. Annual plans renew automatically, with a single advance payment billed every 12 months. You can visit our pricing page for more info.
We've just made a big update to our free and paid plans:
Random bug titles on your bug reports aren't your thing? Workspaces now come with these pre-defined options instead:
This new feature improves the session list experience as it hints at what the bug report might be about and provides an easy way to refer to it when talking to others. Workspace admins can select this by heading to their Workspace >> General settings.
Another exciting release feature this week: console support for React components. Bird now captures React components logged to the console and allows developers to inspect Class components, Functional components, props, children and more! Be ready to spot objects on our console marked with the React logo.
We've just made a big update to our free and paid plans:
When recording a session using the Bird extension, you can control your recording with our handy keyboard shortcuts.
Simply copy and paste this URL chrome://extensions/shortcuts to your browser to open the settings page.
Learn how to use Bird’s keyboard shortcuts here and give it a try today!
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We've just made a big update to our free and paid plans:
Work more efficiently with your team and have a better workflow by using Bird.
Send your next bug report straight to your team's Azure DevOps board directly from Bird Eats Bug, saving you time to switch between apps while ensuring your bugs get fixed.
You can also provide more info to your team by adding your bug report as a comment to an existing Azure issue.
We've just made a big update to our free and paid plans:
Another exciting feature release this week: link unfurling.
When you share a Bird public bug report link in apps like Slack, Notion, or LinkedIn, additional context about the link (e.g., session title, description, and screenshots) is auto-appended to the message and displayed immediately, adding continuity to conversations.
Note: link unfurling only works for public bug reports (since private bug reports are... well, private.)
We've just made a big update to our free and paid plans:
We've gathered a lot of feedback from user interviews, our community, and analytics and made some essential refinements to our extension. We refreshed our design, making our instant replay feature easier to understand and use.
This new update also makes it simpler for new users to get started with Bird and progressively discover its various capabilities as they report more bugs.
We've just made a big update to our free and paid plans:
Today’s release adds the ability to create collections to organize your sessions.
This is especially useful for people who use Bird beyond just bug reporting. Here’s an example: You can create a collection called Bugs where you store all your bug reports, and a collection called Demos, which houses explanation videos for your remote team members or even end users. Collections can be also used to group recordings by sprint. You can rename, archive, and delete Collections to further personalize your Bird workspace.
We've just made a big update to our free and paid plans:
What's more annoying than a bug? Being disrupted with a notification while you are mid-recording a perfect bug report!
For such situations, you can now pause a recording, go tend to these disruptions, and resume recording to finish up your perfect bug report - and continue keeping all your engineers happy about fixing bugs.
We've just made a big update to our free and paid plans:
Bug Watch, instant replay, DOM recording, Generate bug report...(yes, we’re working on this feature-naming-gate). In any case, our goal has always been to make bug reporting faster and richer. We’ve received some incredible feedback on our Bug Watch feature since its release at the start of the year and have been fine-tuning it’s performance. The latest improvement is a bit more outward facing though. If you have Bug Watch enabled on your page, the extension will now display a button that generates a bug report instantly. Give it a try, or hide it if you prefer - whatever floats your bug reporting boat.
We've just made a big update to our free and paid plans:
We love hearing about all the various apps that you want Bird to integrate with, and we’d love to integrate with all of them even more. It’s tricky to deliver integrations fast enough though with our current team size (and without giving up on a lot of the other exciting developments in the works). So today, we launch our integration with Zapier, allowing you to connect Bird up with most of the apps you can think of!
We've just made a big update to our free and paid plans:
We’ve been busy this month making a bunch of fixes and performance improvements behind the scenes to make Bird run as smooth as egg yolks, while a lot more secure than egg shells.
As promised in a previous post, we’ve also released mentions so that you can now tag other team members while making a comment in your bug reports, and Bird will automatically notify them to take a closer look.
We've just made a big update to our free and paid plans:
We often hear from some users requiring multiple workspaces to manage bugs from different clients or projects. Now you can create additional workspaces from the workspace menu in the top left of the home screen. Want to delete a workspace? Just pop over to the settings for said workspace and delete it.
On that note, we’ve also made some improvements to our settings flow so that you only see the settings for the workspace you are currently active on. This helps to make our settings more focused, avoid confusion and allows us to scale our settings page as we continue to add more exciting new features!
We've just made a big update to our free and paid plans:
Rich text functionalities have just been added to our description and comment editors. Now you can insert links, make text bold and more to describe your bugs with more structure. This is just the first step, and we will add the ability to @mention your team or highlight specific times in the videos or logs in the near future.
We’ve also fixed a bug that prevented some of our users from being able to upload their recordings, and the fix will make it faster for us to debug such issues in the future.
We've just made a big update to our free and paid plans:
We’ve made it easier to debug network related issues by syncing them with our videos and providing a timestamp. So now when you try to fix a bug, you’ll be able to dig into all the network requests made at the exact point where the bug occurs.
We've just made a big update to our free and paid plans:
This week, comments land in our bug reports. Now you can discuss a bug with your team to get it fixed faster and receive an email notification whenever someone comments on one of your bugs. This is just the first step for our comments feature, we plan to continue improving it with things like tagging team members and commenting on technical logs.
Alongside this, we’ve been addressing a number of bug fixes, and also working on integrating Bird with Zapier.
We've just made a big update to our free and paid plans:
Happy New Year!
December is always a quiet month as our team hibernates from the cold European winters. However, this didn’t stop us from still shipping some goodies just in time for Christmas! (Because we’re sure everyone is eager to report bugs over Christmas...). The most notable of these was adding an instant replay functionality to our Bug Watch feature!
Currently released in Beta, if you have Bug Watch enabled on a page, the next time a bug occurs, just replay the bug and share it instantly - there’s no need to record and reproduce the bug anymore. We’re super excited by this release, and can’t wait to hear how it helps your bug reporting workflow. This isn’t all we’ve been up to though:
Upcoming:
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We've just made a big update to our free and paid plans:
Since we made private workspaces available on all plans, we've received more support requests around team members not being able to access private sessions. So we've been working on ways to improve session sharing and invites.
Auto-join is one such improvement that makes it effortless to keep your sessions private, while allowing your team to easily access what they need; no more "I don't have permission to access" requests. By adding a trusted email domain (usually your work email), you can share your private sessions with anyone with this valid email domain and they will automatically have access to the session and join your workspace. More details about this feature can be found here.
Behind the scenes, we also have a bunch of exciting things under development that we look forward to sharing soon:
We've just made a big update to our free and paid plans:
Earlier this year, we introduced a feature to help you organize your sessions with “To do”, “In progress”, and “Done” labels.
Today, to make this feature even more useful for you and your team, we are launching Custom Session Labels.
You can now create, edit, and apply your own labels to any session in your workspace. You can also edit existing labels or remove ones you don’t need — all changes are automatically reflected for your whole team. Give it a try, under Settings > Workspace.
More of our freshly hatched features:
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We've just made a big update to our free and paid plans:
Hope you've enjoyed some vacation time this summer. To make returning to work easier, we have an upgraded extension waiting for you!
The goal of Bird has always been to make reporting bugs as fast and easy as possible. So we've listened to user feedback, and have made some fundamental changes to the user experience and performance.
We can't wait for everyone to try the new extension, here's all the changes we've made:
Like the updated extension? Don't like it? We'd love to get your feedback. Throw us your suggestions in our Slack community, by email, directly on Kampsite, or schedule a feedback call with our designer.
We've just made a big update to our free and paid plans:
We've just made a big update to our free and paid plans:
We've just made a big update to our free and paid plans:
While we are incubating bigger changes, we have been polishing rough edges. In no particular order we introduce:
We've just made a big update to our free and paid plans:
We are pleased to share our freshly hatched features.
We've just made a big update to our free and paid plans:
We've just made a big update to our free and paid plans:
It's been a while since our last update, but we've been hard at work in shipping new features and improvements that make catching, reporting and fixing bugs better than ever. Check out what's new:
We've just made a big update to our free and paid plans:
If you've enjoyed using the Bird for it's recording of console data, the bug reports just got better with the recording of network activity too! Now you can inspect the Network requests for the session and dig deeper into details such as headers and responses. We've also made some general usability improvements to the sessions, such as: putting all workspace and user navigations in one place on the top left, made the Jira integration modal a sidebar so that you can fill in a bug while looking at the session details, as well as making it more clear when you are viewing a session that belongs to you vs. somebody else's session.
We've just made a big update to our free and paid plans:
We've released team workspaces so you can now invite your teammates and report bugs to one place, a new team plan, private sharing, new integrations and displaying more types of data in our console. As with any big releases there was plenty of testing and QA beforehand, so it was great to use Bird internally for debugging Bird!
We've just made a big update to our free and paid plans:
We're really excited to have started working on support for teams and workspaces, this has been an essential feature which we're excited to get started on. Why does it matter? It will enable a bunch of useful new features in the future like being able to share sessions privately and more securely, having all of your teams bugs stored in one place etc. can't wait to share this when it's done. In the meantime, we've continued making other improvements and fixes where we can.
We've just made a big update to our free and paid plans:
The console is an essential component for fixing bugs, and this month we've made it better. Not only have we optimised how we handle large javascript objects, we've also improved how HTML objects are rendered.
We've just made a big update to our free and paid plans:
After launching Jira (and dealing with a host of bugs), we've turned our heads inwards to make a bunch of much needed usability and infrastructure improvements throughout the app. We've also added a feedback modal within the app to make it easier for you to reach us if you ever encounter a problem, want to give us some feedback, or just to say hello.
We've just made a big update to our free and paid plans:
After launching Jira (and dealing with a host of bugs), we've turned our heads inwards to make a bunch of much needed usability and infrastructure improvements throughout the app. We've also added a feedback modal within the app to make it easier for you to reach us if you ever encounter a problem, want to give us some feedback, or just to say hello.
Other improvements and fixes
We've just made a big update to our free and paid plans:
Reporting a bug on Bird just got easier. With our latest update you can now add a voice-overs to your reports with your microphone, enable your webcam to make sessions more personal, or share a screenshot for more visual bugs.