Zendesk

Do your users have difficulty explaining issues they face when they reach out via Zendesk? The Bird SDK can supplement your customer support flows with Zendesk. Simply put, once your customers or end-users encounters an issue, they can simply click on the Bird icon which will auto-create a Bird session. This automatically opens the Zendesk chat room with your customer support team, which will contain a Bird link and allow your support agents to respond to the user right away.

Help your users report bugs easily with our Zendesk integration. Here’s how it works:

Before Bird's Zendesk integration:

1. User encounters an issue
2. User opens a chat and has to wait until an agent responds
3. Once an agent is online, the user then has to explain the issue
4. Agent usually asks for more info (screenshots, screen recording, etc.)
5. User then manually takes a screenshot and/or screen recording
6. User then uploads screenshots and/or screen recording in the Zendesk chat room
7. A lot of time spent on back-and-forth and waiting on each party to respond 
8. A frustrating and suboptimal experience for both your user and your support agent

After implementing Bird's Zendesk integration:

1. User encounters an issue
2. User clicks on the Bird icon and auto-creates a Bird session (with the option to add further information)
3. User uploads the session, which automatically opens up an Zendesk chat room and sends a Bird session link to your customer support team
4. Support agent receives a complete bug report and can take the necessary steps to respond and fix the issue

‍

Learn how to configure this integration with our SDK here.