Zendesk

Do your users have difficulty explaining issues they face when they reach out via Zendesk? The Bug Capture SDK can supplement your customer support flows with Zendesk. Simply put, once your customers or end-users encounters an issue, they can simply click on the "Report a bug" button which will auto-create a Bug Capture session. This automatically opens the Zendesk chat room with your customer support team, which will contain a Bug Capture link and allow your support agents to respond to the user right away.

Help your users report bugs easily with our Zendesk integration. Here’s how it works:

Before Bug Capture's Zendesk integration:

1. User encounters an issue
2. User opens a chat and has to wait until an agent responds
3. Once an agent is online, the user then has to explain the issue
4. Agent usually asks for more info (screenshots, screen recording, etc.)
5. User then manually takes a screenshot and/or screen recording
6. User then uploads screenshots and/or screen recording in the Zendesk chat room
7. A lot of time spent on back-and-forth and waiting on each party to respond 
8. A frustrating and suboptimal experience for both your user and your support agent

After implementing Bug Capture's Zendesk integration:

1. User encounters an issue
2. User clicks on the "Report a bug" button and auto-creates a Bug Capture session (with the option to add further information)
3. User uploads the session, which automatically opens up an Zendesk chat room and sends a Bug Capture session link to your customer support team
4. Support agent receives a complete bug report and can take the necessary steps to respond and fix the issue

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Learn how to configure this integration with our SDK here.