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6 quick tips to help remote teams get the most out of Bird

Andrea

Senior Marketing Manager, responsible for all things content. When she's not working on organic marketing efforts, she enjoys watching documentaries.

Published on

November 11, 2021
6 quick tips to help remote teams get the most out of Bird

Remote work is on the rise, and for good reason. Not only does it allow employees to live and work where they want, but also gives them more flexibility with their time. However, remote product teams can run into some issues that make it difficult to get work done. Bugs can be tough to handle without direct, in-person contact. Developers will spend hours on unnecessary back-and forth with bug reporters just so they can diagnose and fix issues as fast as possible.

To help you avoid these pitfalls, we've compiled six quick tips for any remote team to get the most out of Bird when it comes to dealing with pesky bugs.

1. Voice and camera recording

GIF showing user turning on the microphone and camera recording option on a Bird extension

Our voice and camera recording feature helps to explain your actions and expected behaviors when reporting bugs. With options to give greater detail, developers will get more context, helping them understand what you mean exactly when describing an issue, and help them find and fix the problem faster.

To activate microphone and camera recording, simply open the Bird extension and click the toggles next to the mic and camera icon before recording. This enables Bird to automatically capture all important data while you reproduce a bug: your voice, your camera, along with all the technical logs in the background — no extra work needed from your side.

2. Make use of Bug Watch

Bug Watch feature on the Bird Eats Bug Chrome extension

Bug Watch allows Bird to continuously capture logs and look for errors in the background on the pages you want it to. This might include your beta/staging environment or pages you test regularly, enabling a bunch of handy features to help you report and fix bugs faster. Click here to learn more.

3. Create secure shared workspaces

Multiple workspaces on Bird Eats Bug

Create team workspaces, invite your team and report bugs to a shared space — this means that you can communicate a bug to your team within seconds. You can also easily set different permissions for your team members to easily access either request updates or jump right into fixing bugs. We've also made it possible for you to invite a member straight from the bug report itself.

Speaking of permission levels, here are the different roles that you can set:

  • Admins: have full control of the workspace sessions, settings, members and billing.
  • Members: can access and manage all workspace sessions.
  • Bug reporters: can only upload sessions to the workspace and access what they create. They are restricted from seeing other members of the workspace, sessions uploaded by others or sharing their sessions publicly.

Have several different projects to work one? Multiple workspaces makes it easy for you to  move sessions between workspaces and configure integration independently.

4. Integrate Bird with your tech stack

Bird Eats Bug integrates with JIRA, GitHub, Slack, Linear, and Trello

Use Bird to manage all bug reports in one place, improving your workflow without any changes to your current setup. Here's a list of all the tools you can integrate Bird with (don't see what you're using? Request it here).

  • JIRA & Github: create new tickets directly from any bug report, or simply add them as issues in JIRA or GitHub. Easily keep track of auto-synced GitHub statuses
  • Slack: real-time notifications when a session is uploaded
  • Linear & Trello: create new issues straight from sessions
  • Email: share comprehensive bug reports via email

5. Full control over how you share and communicate bugs

Copy link button in a Bird Eats Bug session

When it comes to sharing, you have two options to communicate or share a bug:

  • Private links: to share bug reports with a select few or internally within your team
  • Public links: Share bug reports with anyone with no sign-in required. Share bug reports with anyone with no sign-in required. You can paste the public link anywhere and anyone can click the link to watch it without creating an account to do.
  • Email notification: to actively receive a notification when a team member upload a bug report

6. Keep your team posted with Status Labels

Custom status labels on the Bird app

Was this bug solved? What is the current status of this bug? Struggling to keep track of your bug reports' statuses will be a thing of the past with this new and improved status label. You can now create, edit, and apply your own labels to any session in your workspace. You can also edit existing labels or remove ones you don’t need — Everyone in your team will immediately get updated whenever the status is changed. Head to Settings > Workspace to give it a try.

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