Episode 9: How to implement customer success from scratch in your company

34 min
October 7, 2022
Episode 9: How to implement customer success from scratch in your company
With
Joran Hofman

Joran Hofman

CEO of Reditus
Hosted by
Jacky Chung

Jacky Chung

Co-founder

Daniel da Rocha

Daniel da Rocha

Fullstack developer

On building a customer success practice

In this episode Jacky and Daniel meet with Joran Hofman, CEO of Reditus, exploring these topics:

  • What is the difference between customer success, sales, customer support and community manager
  • How to understand that your company needs a customer success team
  • How to motivate your customers to keep in touch with your company and develop mutually fruitful relationships
  • How to find a great customer success person

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