Rollbar

Overview

Integration with Bird Eats Bug connects errors in Rollbar to a Bird Eats Bug recording, allowing a much easier way to understand the user's experience when reviewing error data in Rollbar. There's a clear correlation between error data in Rollbar and issues reported from internal and external users with Bird Eats Bug.

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Prerequisites

For the integration to work, you need to use both Rollbar and either Bird Eats Bug SDK or the browser extension.

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Rollbar configuration

The data that Rollbar needs is for the URL returned by window.birdeatsbug?.session?.link || window.birdeatsbugExtension?.session?.link to be added into the payload for the Rollbar item when it is created. We use the "transform" function, as shown in the JavaScript code example below.

This can be done in any SDK that Bird Eats Bug and Rollbar support. Review the supported SDKs for both solutions online.

var const rollbarConfig = {
    // ...otherConfig
    transform: function (payload) {
        // Add the Bird Eats Bug session link to the payload, if it exists.
        const sessionLink = window.birdeatsbug?.session?.link || window.birdeatsbugExtension?.session?.link
        if (sessionLink) {
            payload.birdeatsbugSessionURL = sessionLink;
        }
        return payload;
    }
};

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How to add the Rollbar Service Link

Navigate to the project you want to add the Service Link to. Add the new Service Link using the following example.

{{birdeatsbugSessionURL}}

This service link in Rollbar will now open the Bird Eats Bug recording in a new browser tab, allowing you to quickly view the user-reported recording and associated data in Bird Eats Bug.

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Limitations

Bird Eats Bug does not auto-upload recordings. The user has to take a submit action to upload the recording. This means that in the moment in time when an error occurs and is sent to Rollbar, it is only known whether there's an ongoing recording with Bird Eats Bug and under which URL the recording will be accessible if the user uploads it. However, the user might choose to not upload the Bird Eats Bug recording. In this case, Rollbar will link to a Bird Eats Bug recording that is not accessible. Bird Eats Bug sessions recorded with the Instant Replay feature created with the browser extension will not be linked on Rollbar.

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What if I need support?

Bird support: support@birdeatsbug.com

Rollbar support: support@rollbar.com