The process for reporting and finding bugs was time-consuming. With no standardized processes and tools, describing issues became more complex and less productive
A bug reporting tool that captures and organizes a wide range of data and enables easy sharing within the team
Up to 50% time saved in bug reporting, expedited launches, and an increase in revenue
DD.NYC is an award-winning multidisciplinary design team based in New York City creating impactful digital products and experiences.
New York City, New York, USA
Founded in 2015 by Anjelika Kour, DD.NYC is a tech digital agency that offers high-performing, flexible mobile apps and web development services, UI/UX, and branding to clients in various industries, including lifestyle, beauty, hospitality, and more.
Anjelika founded DD.NYC, where she wears different hats: running the agency, meeting with new clients, reviewing the progress of ongoing projects, signing off on the internal design and development design reviews, and overseeing project launches.
DD.NYC needed a tool that would easily capture all the information of devices their testers were testing on in a standardized way. Bug reporting was a major pain point for the DD.NYC team. The process for reporting and finding bugs was time-consuming, and they didn’t use any particular tools, making describing issues more complex and less productive. The time-consuming process would usually involve:
“Bug reporting and fixing end up being very time-consuming and, therefore, expensive,” recalls Anjelika.
“One of the key milestones in Q1 of this year was to expedite bug reporting. So we made a list of features we need a tool to have, compared all the players in the market, and did a deep dive testing of two weeks per product”, shares Anjelika.
DD.NYC needed a lightweight-yet-powerful solution that would collect:
“We had a spreadsheet of all feature requirements and comparisons from bug reporting tools in the market, and Bird Eats Bug covered all of it”
DD.NYC chose Bird because they needed a tool that can capture and organize a wide range of data and one that enables easy sharing within the team. During the interview, Anjelika particularly highlighted the Collections feature, which has been extremely helpful for the team in breaking reports up into specific departments such as copy, development, or design.
“Bird’s console logs just blow the competition out of the water”
Anjelika mentioned how easy it was to share Bird bug reports with clients, as they don’t need to be tech-savvy to use the tool, lowering the difficulty of explaining bugs in general.
Anjelika also noted how extremely productive and optimal it was to introduce clients to using Bird and get them to report issues that they see and needs fixing. As a result, there is also more client participation and improved client communication, thanks to Bird. No more screenshots with manually created arrows using Apple’s native screenshot tool, for example. Anjelika also mentioned that she even uses Bird recordings to create one-off tutorials.
After conducting a deep dive into various bug reporting tools on the market, DD.NYC decided to go with Bird to optimize its QA processes. They quickly began to see value.
Try it on your next bug - you’ll love it
Julie, Head of QA
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